The Freedom of Information (Scotland) Act 2002 introduces important new rights to access information held by public authorities and requires more proactive publication of information.
Please refer to the Scottish Government website to find out more about the information published by the Scottish Government.
CGCoPE will recognise and respond to problems and complaints that might arise from the improved system. If you wish to make a complaint about the administration of the CGCoPE you can contact us by emailing the website administrator.
All complaints will be issued with a reference number which should be quoted in all subsequent communications relating to the complaint.
Please note that the function of the Administrator is to administer the website and may only respond to complaints that relate to the website but will forward your complaint to the relevant person or organisation. In addition, the Administrator is not in a position to respond to complaints about CGCoPE design or policy.
We aim to respond to complaints within 10 working days of receiving a complaint.
If you feel that your complaint has not been adequately addressed you may request referral to the Scottish Government for further action. Upon request, the administrator will provide relevant contact details. Note that the Scottish Government requires that a complainant seek to resolve the issue directly with the administrator in the first instance. More information about the Scottish Government complaints process is available at www.scotland.gov.uk/About/HaveYourSay/HaveYourSay.
If you are still not satisfied, you may refer the matter to the Scottish Public Services Ombudsman (SPSO). The SPSO deals with complaints about councils, housing associations, the National Health Service, the Scottish Government and its agencies and departments, colleges and universities and most Scottish public authorities. Note that the SPSO normally considers complaints only after they have been through the formal complaints process of the organisation concerned. More information about the SPSO is available at www.scottishombudsman.org.uk or by calling 0800 377 7330.